The Masses are Right about IVR
By Peter DeHaan, PhD I once read an article whose title espoused the opposite perspective of this post. Perhaps you saw it too. I began reading it, in eager expectation of an enlightening and...
View ArticleIVR Market to Grow to $2.7 billion by 2011
DMG Consulting LLC published its inaugural Hosted/Managed Service IVR Market Report. This comprehensive report notes that the recession has sped up the pace of adoption and infused momentum into the...
View ArticleNewfound Launches Free 48-Port Version of Call Recorder Solution
Newfound Communications, Inc., a provider of call recording, interactive voice response (IVR), and dialing solutions announced the immediate availability of a free, 48-port version of IP Call Recorder...
View ArticleIntelliverse Introduces Cloud Solutions for Contact Centers
Intelliverse announced its hosted solution for contact centers, integrating interactive voice response (IVR), automated call distribution (ACD), and IP telephony applications into one solution,...
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